商城网站拔擢除能满足购物者的需求外，还能赞助商城商家开拓商业渠道。因此很多商家都遴选商城网站拔擢去增加自己产物的销量。下面聚焦网络科技为大师做一份商城网站拔擢规划书给大师去懂得商城网站的拔擢流程。
Website construction in addition to meet the mall shoppers demand outside, still can help develop business channel businessman mall. So a lot of businessmen who choose to increase their website construction mall product sales. Focus on science and technology for everybody below network do a mall website construction plan for everybody to understand the commercial city website construction process.
一、商城网站拔擢目的(Mall site construction goal)
经由对网上商城的的拔擢，创立操作互联网开拓信息渠道,赞助企业及时调剂产物组织,帮忙经销商翻开货源的信息流派成为办理信息流通不顺畅的无效计划.经由古代电子商务理念赞助企业转换谋划机制,创立古代企业制度,提高企业的治理程度和市场协作力。重要显露为以下：
Through to the online mall of the construction, establishment of use the Internet to exploit information channel, help enterprise timely adjustment of product structure, and to help dealers open source of goods information gateway information circulation become solve clogged effective schemes. Through the modern electronic business ideas to help enterprise change its operating mechanism, and the establishment of a modern enterprise system, improve the management level of enterprises and market competitiveness. Main show is as follows:
1、为客户供给自在选购所需产物的办事功效；
1, for clients to provide free product required the choose and buy of the service function;
2、及时弥补和增加最新质量和功效的产物上架；
2, timely supplements and increase the quality and function of the latest product act
3．为主顾及时供给产物和办事的信息交流；
3. For the customer provide products and services of information exchange;
4．拓展市场宣扬、选拔品牌抽象；
4. Expand the market promotion, and enhance the brand image;
二、商城网站拔擢需求阐发(Mall website construction demand analysis)
办事流派网站作为行业的权势巨子流派网站，初创B2B与B2C完美连系的行业流派先河。以得天独厚的行业资源与行业权势巨子性打造环球办事行业的电子商务商业平台。功效规划上遵照合用、合用、兽性化为绳尺。所谓合用，是指不在这个阶段完成的功效不去斟酌；所谓合用，是指朴质，不斟酌花俏而无理想意义和感化的工具。兽性化，是指按网民的浏览习气和消费习气来分派网站内容的显现和功效的开拓。
Service web portal as an industry authority web portal, pioneering B2B and B2C of perfect combination of industry portal precedent. With unique industry resources and industry authority of creating a global service industry e-commerce trade platform. Function design follow applicable, practical, human nature for the principle. The so called the application, it is to point to not in this stage function of the realization of the not to consider; The so-called practical, it is to point to ***, not consider fancy and no practical significance and function of the things. Human nature, it is to point to by the Internet browsing habits and consumption habits to distribution site content of the show and the function of the development.
三、网上商城网站拔擢规划(Online mall website construction planning)
依据实体商城和电子商务特色、办事理念、办事内容方式的不合，规划拔擢不合的网页表达体例，在规划和创意方面既显露企业的办事特色，又分身行业拓展的偏向。做到既量身定做、又兼容并蓄。
According to the entity mall and electronic business characteristics, the service concept, service content, form different, planning and construction of different web page expressing, in design and creative enterprise reflects both the service characteristics, and the direction of both the industry development. It will not only tailored, and eclectic.
1．规划风格(Design style )
以网站平台所属企业CI体系为基础，以不合浏览者浏览习气为尺度；
On the website platform affiliated companies CI system as the foundation, visitors with different reading habits for standard;
网站属性：垂直型网站；
Website attributes: ChuiZhiXing site;
多语种网站将按不合说话浏览者的浏览习气来规划。歧，中文页面则按照华人的浏览习气规划，英文页面则按照英语国度浏览者的习气举行规划。
Multi-language website will according to the different language of visitors browsing habits to design. For example, Chinese web pages, as Chinese browsing habits design, English is English countries according to your visitors page of the habit to carry on the design.
2．界面创意(Interface creative)
建立UI尺度：
Establish UI standard:
网站CI规划、体系页面风格；
Web page design, system CI style;
尺度的图标风格规划，
营销型网站开发公司，不合的构图组织，不合的色彩、对照度、色阶；
The icon of the standard style design, the composition of a unified layout, unified color, contrast, levels;
图片风格；
Picture style;
导航/组织规划；
Navigation/structure design;
提示信息、赞助文档笔墨表达遵照的开拓绳尺。
Tip information, help documents written expression of the principle of development follow.
3．网站架设步调(Website designing steps)
(1)创立网站抽象(Building a website image)
针对网上商城网站开拓人的生长体例及计谋安排规划对网站举行规划，以完成优胜的运转，完成SEO网站架设目的。
According to online mall developer web site development way in the strategic plan of the website plan and planning, in order to achieve a good run, realize the target site erection.
(2)网站信息组织(Website information layout)
网上商城网站的主体信息组织及组织，它是整体网站的框架，全数的内容信息都邑以此为依据举行组织，了了明白的组织会使浏览者能轻易快速地获得所需信息。
Online mall the main body of the website information structure and layout, it is the overall framework of the web site, all of the content of the information will be on the basis of for layout, clear layout make them can quickly get necessary information.
(3)网站页面制作先辈手艺使用(Web page *** advanced technology application)
这是一个成功网站所弗成短少的重要部分。网站的内容必须要活跃活跃，网站的全数风格创意规划，才能吸收浏览者逗留，我们采用当今网络上最风行的CSS，FLASH，Javascript等手艺举行网站的静态和静态页面规划。追求方式简节、合用符合业行客户的浏览习气，凸起功效性和合用性。
This is a successful website are indispensable important parts. The content of the site must be vivid and lively, the integral style of the website creative design, can attract visitors to stay, we use now Internet's most popular CSS, FLASH, Javascript technology website of the static and dynamic page design. Pursue form Jane's day, practical meet industry line of customers browsing habits, outstanding functionality and practicality.
四、商城网站拔擢流程(Mall website construction process)
(一)域名：注册一些国际域名。(Domain name registration some international domain name.)
提示：企业/事业单位需要留心域名方面知识产权护卫，以下几种域名倡议护卫性注册。
Tip: enterprise/institutions need to pay attention to domain name aspects of intellectual property rights, and the following kinds of domain name suggest protective registration.
1、英文域名：com/.net/.org/..gov.cn/ cn/.com.cn/.net.cn/.org.cn等。
2、中文域名：.中国/.公司/.网络/中文.com/中文.net 等
代价：不合每种后缀域名200元/年
备注：域名治理机构增加比较快，域名全数注册属不当的遴选。通用网址属于网站奉行范围
(二)空间：1000M全能主机空间。
(三)网站体系别离：网站体系分为两部分，一是网站前台体系；二是背景治理体系。对使用户分两种，一是内部用户，即网站拜候者；二是网站体系治理员及授与治理权限的人员。
The website system division: the website system is divided into two parts, one is the web site front desk system; 2 it is background management system. Corresponding user of two, one is external users, namely web site visitors; 2 it is the website system administrator and awarded the personnel management authority.
(四) 网站版本(Website version)：
网站说话为简体中文，假如客户需要还能够加别的说话版本。
For simplified Chinese language website, if the customer need could also add other language versions.
(五) 规划风格(Design style)：
以网站平台所属企业CI体系为基础，以不合拜候者浏览习气为尺度。色彩、风格、风雅、简练；网站属性：电子商务型网站。
On the website platform affiliated companies CI system as the basis, different visitors browsing habits as standard. Colour, style, generous, concise; Website attributes: electronic commerce type website.
(六) 硬件体系(Hardware system)：
由企业自己托管办事器或租用办事器、租用假造主机，也许我们供给应网上商城站办事器托管办事、办事器租用办事、假造主机租用办事。
By enterprises themselves hosting servers or renting servers, web host, or we provide online mall stand server hosting service, server rents service, virtual hosting service.
(七) 人力资源配备：
重要阐发两方面人力资源：1.网站体系治理；2.网站信息治理；
Two aspects of the main analysis of human resources: 1. The website system management; 2. The website information management;
网站开拓由专业手艺团队卖力，以是无需开拓网站体系人员，只需自己的内部人员经由简单的培训就个在网站举行商品信息宣布，资讯信息的更新等网站内容更新。
Web development professional technical team responsible for, so no web development personnel system, only their own internal staff through *** training in a web site for a commodity information release, information such as updating of the information web site updated.
五、商城网站拔擢体系构架(Mall website construction system frame)
首页频道体系(Home channel system)
共同的网站频道分类治理，具无机动、浅易、特征化的特色。
The unique website channel classification management, has the flexible, ***, personalized characteristic.
1、随意率性频道分类，有限扩大子分类及其相干属性设置，可埋没、拜候限制、 批量治理等；
1, any channel classification, expanding the son classification and related attribute to set, can conceal, restrict access, batch management, etc.;
2、频道风格自界说，随意点窜页面风格，完成不合业业使用需要；
2, channel style from the definition, free to change the page style, realize the different industry application needs;
3、每一个频道都可完全的功效显露，依据需要可机动遴选行业静态、产物展示、供求信息、代价查询、市场信息等内容显露；
3, each channel can be complete function to reflect, according to the need can be flexible choice industry, product exhibition, dynamic supply and demand information, price inquires the content such as, market information; embody
资讯治理体系(Information management system)
资讯治理体系功效完美，斟酌全面并器重细节上的显露。
Information management system perfect function, thoughtful and pay attention to the details of the embodiment.
1、完全撑持海量信息的宣布和治理，多分类同步增加信息和批量增删、挪动，简化烦琐的信息治理义务；
1, fully support the mass information release and management, classification and batch additions add information synchronization, mobile, simplify complicated information management work;
2、依据不合业业使用需要，可自界说点窜、扩大信息相干属性，显露信息内容的专业性；
2, according to different industry application needs, can be defined modification, expand information related attributes, reflect the information content of professional;
3、可使用于政策法规、市场静态、行业阐发等各种分类信息宣布的相干频道；
Three, can be used in the policy and regulations, market trends, industry analysis, etc. Various kinds of classification of information release related channel;
4、信息分类无任何限制，并可自行创立多个信息专题，从而增强网站的信息汇总才能；
4, information classification no limit, and to build more information project, thus strengthening the website collect information ability;
5、无需背景操作，真正的同步静态页面天生，具有高效的浏览机制和呼应速度。
5, no background operation, the real synchronous static page generation, have a highly efficient and browsing mechanism and response speed.
企业材料库体系(Enterprise database system)
切实斟酌多行业企业的理想需求，能够也许随需应变。
To consider many industry enterprise actual requirement, can with the need to strain.
1、对企业分类和行业内容特点界说无任何限制；
1, for enterprise classification and industry characteristics definition content without any restrictions;
2、撑持企业视频展播，撑持企业引见图文并貌；
2, support enterprise video show, support the enterprise introduces both pictures and texts;
3、任何企业可在网站前台请求到场，背景举行考核、统计及批量治理；
3, any enterprises can apply to the front desk in site, the background audit and statistics and batch management;
4、经由机动的会员组设置，可完成多级别企业会员体系，显露对不合规模客户的周密办事；
4, through the flexible group members set, can achieve more level enterprise member system, reflect different scale of customer service;
5、依据网站运营需要，可完成企业TOP 排行、明星企业、保举企业、行业着名企业等多种企业奉行办事体例；
5, according to the website operation needs, can realize enterprise TOP ranking, star enterprise, enterprise, industry well-known enterprise recommended and so on many kinds of enterprise promotion service way;
6、能够也许以企业称号、行业分类、地点地区、企业法人等单一特点举行检索查询， 能够多种体例同化查询。
6, be able to name of the enterprise, classification, the industry area, the characteristics of the enterprise as a legal person and other single search, can a variety of mixed inquires way.
产物信息体系(Product information system)
多元化的产物显露方式，最大能够显露不合业业的产物特色。
Diversified product forms, the biggest may represent different industry product features.
1、如同频道治理一样，产物 能完成随意率性分类的设置和治理；
1, as channel management, the product can realize any classification setup and management;
2、产物宣布内容可应用今朝已知的全数多媒体结果来完成；
2, the product can be issued the content using the known all multimedia effect to the implementation;
3、为供给不合业业需求，产物的内容属性，以机动点窜和扩大；
Three, to supply the needs of different industries, the content of the product attributes, flexible and modify and expand;
4、撑持产物优 排序、抢手排序、种别排序、更新排序等浩繁方式显露；
4, support products, sort and hot, sort and optimal category, such as sorting order update many form reflect;
5、撑持按分类、代价、称号等及行业产物的自界说特点举行分类检索查询。
5, according to the classification, price, support and industry product name and other custom features the search query classification.
供求信息体系(Supply and demand information system)
不单单是一个伶仃的体系，与浩繁功效的无机连系更详细贴的理想应用。
Not only is a isolated system, and many other functions of the organic combination of the practical application of the more thoughtful.
1、连系用户组治理，完成多样化、多品级会员的供求信息宣布权限；
1, combined with user group management, realize the diversity, more members of the level supply and demand information delivery privileges;
2、买方信息、卖方信息、企业信息、小我信息等，分类方式由您抉择；
2 the seller and the buyer's information, information, enterprise information, personal information, classification form by you decide;
3、免费信息、付费信息机动设置，可完成会员制付费、点击查阅付费等多种收益体例；
3, free information, pay information flexible setup, which can realize the membership pay, click access to pay income and so on the many kinds of ways;
4、撑持供求信息的优 排序、抢手排序、更新排序、分类排序等多种排序体例；
4, support the optimal supply and demand information, sort and popular sort, update, sort and classification of sorting sort order;
5、信息内容形形色色，图文、动画、影音皆可完成；
5, information content not, graphic, animation, video and all can realize;
6、多种在线交流体例，站内短信、留言体系、细节之处为客户到处着想。
6, a variety of online communication, in the station messaging, voice mail system, the place of detail for customers think everywhere.
招商信息宣布体系(Investment promotion information release system)
1、招商信息包括招商引资、企业协作、结合加盟等诸多分类需要，可自行点窜、设置、扩大；
1, investment promotion information including investment promotion, enterprise cooperation, joint to join, and many other classification need, to modify, setting, expand;
2、与企业材料库、产物信息体系、供求信息体系等连系，为企业客户供给全方位的专业级信息办事；
2, and enterprise database, product information system, and the supply and demand information system, and so on, for enterprise provide a full range of professional level information services;
3、撑持多媒体视频在线展示，为极尽描摹的通报企业特质和劣势产物创造能够；
3 multimedia video online exhibition, support for the transmission of incisively and vividly characteristics and advantages of enterprise products that make possible;
4、企业会员之间能够经由交流体系举行短信、邮件的沟通，完成进一步的懂得；
4, enterprise between members can exchange system through text messages, E-mail communication, can realize further the understanding;
5、撑持方式百般的分类查询，如招商项目称号、所属分类、企业称号、宣布日期等。
5, support form kinds of classification inquires the, such as investment promotion project name, place of classification, the name of the enterprise, the release date, etc.
告白投放体系(Advertising system)
1、告白内容能够投放到网站随意率性栏目、随意率性页面位置；
1, advertising content on the web site can be arbitrary columns, any page position;
2、告白内容能够以随意率性电子媒体体例显露，完全随心所欲；
2, the contents of the advertisements can in any way electronic media reflect, completely follow one's inclinations;
3、变化多端的告白形式，既可指定告白内容， 能完全随机显现；
3 and protean advertising model, which can be designated advertising content, can completely random display;
4、能够也许界说多个告白关键字，能够也许告白优 排序，扩大告白运营体例；
4, can define multiple advertising key words, can advertising optimal sort, expand advertising operation;
5、经由对告白的分类治理，能机动遴选网站频道的不合告白投放辨别；
5, through the classification management of advertising, can choose different advertising website channel distinguish;
6、详确的告白浏览、告白点击等统计数据阐发。
6 and elaborate advertising, advertising click browse and statistical data analysis.
数据宣布体系(Data release system)
1、体系能有遴选的开放，或针对部分范例的会员，或采用免费形式运作；
1, the system can have the option of open, or against part of type of members, or take a charge mode operation;
2、完全自界说分类治理，如单项分类数据、行业地区数据、年度统计数据、进出口数据等；
2, fully customizable classification management, such as single classified data, industry area, the annual data statistics and import and export data, etc;
3、供给数据浏览或下载办事，并具有供给数据内容或地点的加密、防盗、防拷贝等功效；
3, provide data access or download service, and has provided data content or address of the encryption, security, against the function such as copy;
4、撑持多种付费体例，网银、付出宝、传统付出等。
4, support for multiple payment, net silver, pay treasure, traditional payment, etc.
人材信息体系(Talent information system)
1、按行业岗亭或地区别离等特点举行分类治理，有特殊行业需要可自定点窜和扩大相干属性；
1, according to industry jobs or regional division traits such as classification management, has special industry need to modify and expand the set related attributes;
2、企业雇用信息能完成优先宣布、信息优 排名和雇用企业保举等功效；
2, the enterprise recruitment information can realize priority issue, information optimal rankings and recruitment firms and recommend function;
3、宣布求职信息时能完成与WORD 类似的在线图文编功效；
3, release information on job can realize when with WORD of similar in WenBian chart function;
4、短信、留言、邮件等多种交流体例供给遴选，完成雇用双方的互动交流。
4, text messaging, voice mail, E-mail and so on many kinds of communication provides the choice, realize the interaction of recruitment.
会员治理体系(Member management system)
1、会员治理体系是网站供给的网上注册、会员信息治理体系。
1, member management system is the web site provides online registration, membership information management system.
2、网站治理员能够统计、检查会员的信息，更好的操作会员信息资源举行网络联结使用。
2, the site administrators can statistics, check member of the information, make better use of the information resources network members contact use.
社区服装论坛t.vhao.net体系(Community BBS system)
1、服装论坛t.vhao.net体系办事已是互联网站一种极其罕见的互动交流办事。
1, BBS system service is a kind of very common Internet sites of mutual communication services.
2、服装论坛t.vhao.net能够向网友供给开放性的分类专题会商区办事，网友们能够在此颁发自己的某些观感、交流某些手艺、履历甚至人生...
2, BBS can wrote to the classification of the project provides open discussion service, users can post their own some impressions, communication technology, experience and even some life...
3、能够增加访客互动。能够也许动员网站的浏览量。
Three, can increase the visitors interaction. Can drive the website hits.
搜刮功效体系(Search function system)
1、能让客户加倍轻易的找到自己所要查找的商品。
1, can make our customers more convenient find your to find the commodity.
2、搜刮功效在一定程度上节俭了客户的工夫，无效的提高了效率
2, the search function in a certain degree of customers save time, effectively improve the efficiency
留言功效(Message function)
治理员在背景考核后前台显现，避免不良信息。
Administrator in the background after the review showed the front desk, prevent bad information.
立刻通信功效(Instant communication function)
只需在背景增加号码，前台能够显现QQ、MSN、邮箱等立刻通图标，点击便可在线通信。
As long as in the background, add number, front desk can display the QQ, MSN, E-mail and instant messaging icon, click away online communication.
站内查询体系(Stand inside query system)
功效描述：浏览者可随时输出关键字查询自己想要的站内的任何相干信息，极大的轻易了浏览者对信息的浏览，大大地增加了浏览者对网站的粘度和深度。
Description: your visitors may at any time input key word inquires stand you want any of the relevant information, the great convenience to browse through the visitor information, greatly increase the viscosity of the site's visitors and depth.
友谊链接体系(Link system)
增加网站的雄厚性，连接一些互补网站，将会增加用户对网站的依托性。
Increase your richness, connecting some complementary website, will increase the user of the site's dependence.
为了更好的宣扬、扩大网站的着名度，能够与很多业内与业外的有名站点杀青协定、双方本着相互协作的肉体，在各自的站点上做交流链接。一定能够也许为双方带来共赢的结果。
In order to better propaganda, expand the site's popularity, with many in the month and can reach an agreement, the famous site mutual cooperation spirit, in their respective site do link exchanges. Must be able to bring win-win for both sides of the effect.
六、手艺撑持
(一)前台栏目诠释(Front desk columns that)：
1．首页(Home page)：
(1) 网站头部：上岸与注册按钮、设为首页、到场珍藏按钮、导航栏、LOGO；
(1) website head: landing and registered button, set for home page, adding the collection button, navigation, LOGO;
(2) 最新更新：列表显现的体例为标题加工夫。
(2) the latest update: the way the list for title plus time.
(3) 体系通知布告：治理员在背景宣布的一些通知布告信息。
(3) system announcement: administrator in the background of the public announcement released some information.
(4) 图片列表区：企业产物图片或引见企来的图片。
(4) image list area: the enterprise product pictures or introduce enterprises to pictures.
(5) 分类列表区：按照各种分类，以栏目的方式举行显现最新的内容。
(5) classification list area: according to all kinds of classification, in the form of columns show the latest content.
2． 列表页(List page)：
列表页由下面几部分组成：
List page is by the following several parts:
a) 网站头部：与首页网站头部近似
A) website head: and the front page head similar website
b) 图片内容保举栏：列出该类图片中保举的图片及内容。
B) photos recommended column: lists the pictures are recommended in the pictures and contents.
c) 图片内容排行栏：列出该种别下的点击率排名前靠前的图片及内容。
C) photos ranking bar: the categories listed the top rate on the picture and content.
d) 图片内容列表区：列出了全数该类下的图片内容也许按照前提查询到图片内容，而且能够举行排序：包括按上传工夫、按消费日期、按保举级别、按浏览总数等。每一个列表项都包括以下几种元素：内容图片、内容称号、内容种别、上传工夫、保举品级、浏览次数等。
D) photos list area: list all the photos of or in accordance with the conditions inquires photos to, and can order: including according to upload time, by production date, the recommended level, according to browse the total number, etc. Each list items including the following kinds of elements: content pictures, content name, content categories, upload time, recommended grades, browse the number, etc.
3． 内容页(Content page)：
内容页由下面几部分组成：
The content page by the following several parts:
(1)网站头部：与首页网站头部近似；
(1) website head: and the front page head similar site;
(2)图片内容保举栏：列出该类图片中保举的图片及内容；
(2) the picture content recommended column: lists the pictures are recommended in the pictures and contents;
(3)图片内容排行栏：列出该种别下的点击率排名前靠前的图片及内容；
(3) photos ranking bar: the categories listed the top rate on the pictures and contents before;
(4)图片内容列表区：列出了全数该类下的图片内容也许按照前提查询到图片内容，而且能够举行排序：包括按上传工夫、按消费日期、按保举级别、按浏览总数等。每一个列表项都包括以下几种元素：内容图片、内容称号、内容种别、上传工夫、保举品级、浏览次数等；
(4) photos list area: list all the photos of or in accordance with the conditions inquires photos to, and can order: including according to upload time, by production date, the recommended level, according to browse the total number, etc. Each list items including the following kinds of elements: content pictures, content name, content categories, upload time, recommended grades, browse the number, etc.;
(二)背景治理(Background management)
1.图片治理：对图片的治理包括增加、删除、点窜，图片的内容元素重要包括以下：
1. The photo management: management of the images including add, delete, modify, pictures of the content mainly includes elements are as follows:
(1)图片称号：图片的称号；
(1) pictures name: the picture the name;
(2)所属栏目：即所属的栏目分类，分类由“栏目治理”中静态天生；
(2) the subordinate section: that is subordinate to the column classification, classified by "column management" dynamic generation;
(3)上传图片：将图片上传到网站页面上；
(3) upload pictures: put the pictures to the web page;
(4)权限治理：埋没也许显现。
(4) rights management: the hidden or display.
2.栏目治理：一样平时是以设置图片或内容的种别做为栏目，在这里能够举行栏目的增加、删除点窜栏目名、菜单的排序、种别排序、首页排序。
2. Columns management: the general is setting the picture or content of the class as a column, here on the column can add, delete, modify column name of the menu, sort and category, sort and home page order.
3.静态页治理：天生静态页面的栏目，包括封闭网站静态页面功效、首页更新静态页、列表页更新静态页、内容也更新静态页。
3. Static page management: generating static page columns, including closing static page web site function, static page, page updated list update static page, page content also updated static page.
4.告白治理：网站上漫衍着各种告白，在这里举行告白的增加和点窜。
4. Advertising management: web site distribution of advertising, advertising here add and modification.
5.用户列表：用户的各项参数设置
5. User list: the user's various parameters Settings
6.体系设置：举行体系的参数设置，包括体系称号、是否是答应用户注册、用户请求后是否是需要考核
6. System Settings: for the parameters of the system Settings, including the system name, whether to allow user registration, the user application if the need to review
7.QQ治理：启动和设置QQ在线撑持面板。
7. QQ management: start and setting up the QQ online support panel.
8.暗码点窜：治理员暗码的点窜
8. The password change: the administrator password revision
9.通知布告治理：首页显现的通知布告文章。
9. Announcement management: the home page of the article that announcement.
10.留言治理：对留言的回复，点窜，删除。
10. Message management: message to reply, edit, and delete.
11.加入治理：加入背景的治理。
11. Exit management: quit the background management.
12.客户恳求的其他撑持。
12. The requirement of customers other support.
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